Shipping & Delivery Policy
Last updated: 1 January 2025
1. Delivery Areas
The Fishbox delivers to 80+ areas across Chennai, including Anna Nagar, Adyar, T. Nagar, Velachery, Mylapore, Nungambakkam, Guindy, Chromepet, OMR, Mogappair, Ambattur, and many more. Enter your pincode on our homepage to check availability.
We serve Chennai city only. We do not currently deliver outside Chennai.
2. Order Cut-Off Time
3. Delivery Schedule
| Step | Time | What happens |
|---|---|---|
| Order cut-off | 10:00 PM | Order window closes |
| Market sourcing | 4:00 AM | Our team buys your fish fresh at Kasimedu wholesale market |
| Cleaning & cutting | 5:00 AM | Fish cleaned, scaled, and cut as per your preference — free of charge |
| Packing | 5:30 AM | Packed hygienically with your order details |
| Dispatch | 6:00 AM | Delivery riders set out across Chennai |
| Delivery window | 6 AM – 9 AM | Your order arrives at your door |
4. Delivery Slot
We have one daily slot: 6 AM to 9 AM. This keeps your fish at its freshest. We do not offer evening or afternoon deliveries. Please ensure someone is available to receive the order during this window.
5. Delivery Charges
| Order Value | Delivery Charge |
|---|---|
| ₹399 and above | 🚚 FREE |
| Below ₹399 | ₹40 flat charge |
Delivery charges are shown clearly at checkout before payment.
6. WhatsApp Delivery Updates
If you provide a phone number, you'll receive WhatsApp updates at each stage: ✅ Confirmed → 🌅 At the market → 📦 Being packed → 🛵 Out for delivery → 🎉 Delivered!
7. Our Pre-Order Model
The Fishbox uses a pre-order model — we source only what has been ordered. Your fish is never frozen or pre-stocked. It goes from the sea to the market to your door the same morning. This is why the 10 PM cut-off is firm.
8. Missed Deliveries
- If we cannot reach you, we will call on the number provided
- If unreachable, the order may be left with your security/gate (at our discretion)
- If delivery fails due to an incorrect address you provided, no refund will be issued
- If the failure is on our end, you receive a full refund
9. Delays
We aim to deliver between 6 AM and 9 AM. Occasional delays due to traffic or high order volume may occur. If your order is significantly delayed beyond 11 AM, contact us — we will review and offer a resolution.